Frequently Asked Questions
How does the YEP Insurance program Belgium work?
The YEP Insurance program will reimburse your medical expenses with a small deductible fee of 50€ on medical costs( sickness). If you have a basic mutual healthcare cover, please verify if your country of origin has reciprocal healthcare agreements with your country of destination to ensure that your cover effectively offers reimbursement in your country of destination. If not, you will have to produce an official document confirming the non- reciprocal healthcare agreements in order to be fully reimbursed for the medical costs incurred. If you have a basic mutual healthcare cover, the YEP Insurance program will reimburse the medical costs that are not covered by your healthcare institution. When a maximum insured amount is listed in the summary of coverage for the other insurances in the package, it corresponds to the total maximum amount up to which the costs can be reimbursed.
When and how do I apply for The YEP Insurance program?
You only apply when you have received a formal confirmation of your selection by the Chairman YEP of the Belgian Rotary district member of this program. Before commencing your online application, the following information must be kept at hand: Insurance District Policy code: policy n° off the Belgian Rotary District member of this program Home Rotary district number: n° of the Rotary District ,sponsor of the YEP student E-mail Home district YEP Chairman: e-mail of the YEP chairman of the district, sponsor of the YEP student Host Rotary district number: n° of the Rotary District accommodating the YEP student E-mail Hoste district Chairman YEP : e-mail of the Chairman YEP accommodating the YEP student Stay and insurance data: start and end dates of the YEP exchange Traveller's personal data: data of the YEP student Credit card data
How can I pay for the YEP Insurance program?
Premiums are payable in advance through a secure online payment system. After submitting your online application, you will be required to pay the premium for the chosen insurance period with Pay pall and your Visa card/Mastercard.
What will I receive when I have applied and paid the premium?
Upon receipt of your payment, the general terms and conditions, pre-contractual information and your insurance certificate will automatically and immediately be e-mailed to you. Please carefully read all the instructions and documents on the website. Save and print these documents as you will NOT receive any hard copy it.
What is this Insurance Certificate? How does it work?
The Insurance certificate is a document stating the number of the personal insurance policy of the YEP student, the number of the agreement signed by the rotary district , the personal data of the insured ,phone number of AIG Assistance Center to be used in case of emergency . Since this Insurance certificate is an important document we advise you to keep it with your other personal securities.
Can I present my Insurance Certificate on registration/admission for direct payment arrangement of my hospital/ medical costs?
NO, this certificate cannot be used to arrange direct payment of hospital and/or medical costs. The YEP student has to advance the costs of medical treatment and then submit a completed claim form to the Insurer - AIG - for the reimbursement of the costs incurred. Claims forms and procedures can be found within the "claim" section of this website. However, in case of admission to a hospital (overnight or surgery in one day clinic), you may contact AIG Assistance beforehand, on the phone number that is mentioned on your Insurance certificate and on the website, mention the insurance policy number and ask the Insurer AIG to arrange direct payment of your medical expenses with the medical institution. Direct payment arrangement can only be considered if the Insurer has given its prior approval for it. In all other cases, you simply have to visit our website. Within the “Claim” section, you can download the claim form and the procedure to follow for the reimbursement of your medical cost.
How can I be reimbursed for my treatment/ medical costs?
Visit the "claim" section of the website; Complete the General claims form, and Follow closely the procedure in order to obtain the reimbursement of your costs.
Regarding the “transportation of a family member in case of Hospitalization” mentioned in the General overview of the indemnities, how will you reimburse the plane ticket costs of my mother to come to Europe?
This guarantee is related to "assistance to persons". “Transportation and accommodation costs of family members” is applied in case of serious illness or mortal danger of the insured student. In this case, contact AIG Assistance and they will organise the transportation and accommodation for maximum 1 family member going abroad to visit the student in the hospital where he/she is treated.
I am suffering from a chronic disease and I will pursue my medical treatment during my stay abroad. Will my treatment costs be reimbursed?
NO. Regular medical treatment and check-ups related to pre-existing illnesses are excluded. The purpose of the YEP Insurance program is to cover accidents/ illnesses occurring for the first time during the period of insurance in accordance with the AIG general conditions.
I went to the doctor for a check-up just to make sure everything is alright and I got vaccinated against influenza. Will I be reimbursed by my insurance for these medical expenses?
No, because the insurance will intervene in cases of illness / accident occurring during the period of coverage. In this case, it is neither an accident nor an illness. Therefore, these medical costs will not be reimbursed under this insurance policy.
I have had an accident and I went to the hospital to be treated. What is the procedure for the reimbursement of the costs incurred?
You simply have to visit the "claim" section of the website and fill in the claims form ; follow closely the instructions mentioned in the procedures.
My grandfather passed away during my YEP sojourn in Brazil. I would like to return home for a few days and attend the funeral. What can I do? Please call AIG Assistance on the phone number mentioned in your Insurance certificate explain the situation. You will have to provide your policy number and your name. AIG’s agent will detail the procedure to be followed as well as the documents to be provided (i.e. death certificate, general claim form, etc.). AIG will take care of everything (tickets reservation, etc.). Never buy travel tickets yourself in case of an early return. You may run the risk of not being fully reimbursed by the Insurer
I have a question about “early return in case of death of a relative” in the summary of the insurance cover. Who is considered a relative under the policy?
The general conditions of the YEP Insurance program provide reimbursement of the travel costs in case of death of the following insured’s relatives: parents, brother, sister, grandparents.
I have had a toothache. Will my visit to the dentist be reimbursed?
Yes. Costs for urgent dental treatment are reimbursed with a deductible fee of 50€. In the “Claim Forms” section of the website, you can download the claims form and the procedures to follow for the reimbursement of your expenses. A dental check-up and teeth cleaning have no urgent character and the insurer will not reimburse those costs.
Someone stole my wallet. I have to go to the Embassy and apply for a new passport.
Call the AIG Assistance on the phone number mentioned in your Insurance certificate .Mention the number of the insurance policy and explain the situation, the assistant will help you to perform the administrative tasks.